Resume

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SKILLS, ABILITIES & ACCOMPLISHMENTS

  • MS Office Suite, including: Word, Excel, Publisher, PowerPoint, Outlook, Sway.
  • HTML/XHTML and CSS
  • Adobe Acrobat, Illustrator, Photoshop, InDesign, Premier Pro, Audition and Dreamweaver
  • Social Media, including experience with the following platforms: Facebook, Twitter, Instagram, Pinterest, WordPress, HootSuite, Storify, TweetDeck, and Bit.ly.
  • Technical writing and editing, including UX and information design.
  • Creative and news writing
  • Graphic design principles and techniques
  • Website Design
  • Internet browsers, including: Chrome, Firefox, Edge, IE.
  • Experienced in Internet Research and producing case studies and analyses.
  • Keyboarding over 80 wpm.
  • Effectively resolved customer and personnel conflicts with collaboration and negotiation.
  • Received acclaim for outstanding customer service from internal and external customers.

EDUCATIONAL HISTORY

Bachelor Degree, Technical Writing Major; Graphic Comm. Minor, Eastern Michigan University ~ Dec. 2016

Associate Degree, Occupational Studies, Washtenaw Community College, Ann Arbor, MI ~ Dec. 2013

California Shorthand Reporter Certificate, Court Reporting Program, Chaffey College, Alta Loma, CA ~ Dec. 1986

Michigan Accreditation, Asbestos Management Planner and Inspector, Environmental & Occupational Cert & Training, Kalamazoo, MI, Mar. 2009

PROFESSIONAL EXPERIENCE

Writing and Editorial Experience; Sept. 2006—Apr. 2015

  • Created business documents, incl. Employee Manual, Safety Program, Accident Prevention Program, Risk Management Program, employee training program, yearly maintenance program & spreadsheet.
  • Created content & gathered documents for 6-8 monthly school board meetings including agendas, minutes; departmental, financial & special reports.
  • Created branded marketing docs, incl: logos, brochures, fliers, proposals, monthly mailings, emails, business cards, advertisements, letterhead, and bidding documents, including layout/illustrations.
  • Researched & prepared Federal USAID Contract Proposal for Palestinian construction contract in collaboration with architects and engineers from U.S. and Palestine.
  • Copyedited employee & student handbooks, annual education reports, school improvement plans, legal texts and websites, deposition and court trial transcripts, and fiction novel transcripts.
  • Performed legal research to fact-check legal texts prior to publication.
  • Proofread/copyedited legal texts and websites during all stages of publication cycle.
  • Updated school websites monthly in compliance with laws and reqs.
  • Submitted & archived official records in compliance with public school record retention reqs.

Project Management/ Compliance Coordinator Experience

  • Responsible for ensuring 7-9 charter schools in two states complied with Fed., State, and Authorizer requirements or regulations, including emergency, facility, inspection, kitchen/cafeteria, and school board administration. Achieved perfect compliance levels.
  • Coordinated facilities maintenance and kitchen compliance with employees at six school sites.
  • Planned and executed yearly school board training event, including engaging speakers, arranging for breakfast and lunch catering, and activities for family members.
  • Collaborated with people of diverse ethnic backgrounds to ensure specialized needs were met.
  • Created School Food Service Programs for six school sites to comply with USDA requirements and county Health Department permitting requirements.
  • Created archive systems for compliance with public school record retention;
  • Trained office, food service, and facility workers in various compliance requirements.
  • Organized, entered & managed information in databases and archival systems/servers.

Administrative/Executive Assistant Experience

  • Provided customer service for internal and external customers.
  • Scheduled client meetings and contract completion dates.
  • Prepared Accounts Payable/Accounts Receivable on QuickBooks.
  • Archived records for short and long-term storage.
  • Answered and directed phone communications and inquiries.

RELEVANT EMPLOYMENT HISTORY

(Note:  Global Education, Global Vision Devel. & AJ’s Maintenance are related family businesses)

  • Freelance Copyeditor and proofreader; Jan 2013-Present
  • AJ’s Maintenance & Services (AMS), Ypsilanti, MI Mar–Aug 2011; Jan–Apr 2015
  • Global Educational Excellence (GEE), Ann Arbor, MI Sept 2006–Mar 2010, Sept–Dec 2011
  • Global Vision Development (GVD), Ann Arbor, MI Dec 2010–Mar 2011
  • American Charter Education Services (ACES), Fenton, MI Mar 2010–Dec 2010
  • Institute for Continuing Legal Education (ICLE), Ann Arbor, MI Nov 2001–Jul 2003

Court reporting experience

Independent Contract Court Reporter ;  Jan. 1987—Aug. 2006

  • Earned MI & CA Shorthand Reporter Certs & National Court Reporters Assoc. RPR-CM.
  • Recorded verbatim testimony using machine shorthand in court, hearings, and depositions.
  • Transcribed verbatim testimony of highly technical medical, engineering, accounting, and legal expert witnesses using computer-aided transcription, sometimes under tight deadlines.
  • Performed research for testimony transcription and style formatting.

Link to Portfolio

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