Resume

Link to my PDF resume you can download (Opens in New Window).

SKILLS, ABILITIES & ACCOMPLISHMENTS

  • MS Office Suite, including: Word, Excel, Publisher, PowerPoint, Outlook, Sway.
  • HTML5 and CSS3.
  • Adobe Acrobat, Illustrator, Photoshop, InDesign, Premiere Pro, Audition, and Dreamweaver
  • Social Media management, including experience with the following platforms: Facebook, Twitter, Instagram, Pinterest, WordPress, HootSuite, Storify, TweetDeck, and Bit.ly.
  • Technical writing and editing, including UX and information design.
  • Creative and news writing
  • Graphic design principles and techniques
  • Website Design, UX/UI
  • Internet browsers, including Chrome, Firefox, Edge, IE.
  • Experienced in Internet Research and producing case studies and analyses.
  • Keyboarding over 80 wpm.
  • Effectively resolved customer and personnel conflicts with collaboration and negotiation.
  • Received acclaim for outstanding customer service from internal and external customers.

EDUCATIONAL HISTORY

Bachelor Degree, Technical Writing Major; Graphic Comm. Minor, Eastern Michigan University ~ April 2017

Associate Degree, Occupational Studies, Washtenaw Comm. College, Ann Arbor, MI ~ Dec. 2013

California Shorthand Reporter Certificate, Court Reporting Program, Chaffey College, Rancho Cucamonga, CA ~ Dec. 1986

Michigan Accreditation, Asbestos Management Planner and Inspector, Environmental & Occupational Cert & Training, Kalamazoo, MI, Mar. 2009

EMPLOYMENT HISTORY

  • Freelance Business Communications Consultant, Copyeditor, and proofreader; Jun 2013 – Present
  • AJ’s Maintenance & Services, Ypsilanti, MI      Mar – Aug 2011; Jan – Apr 2015
  • Global Educational Excellence, Ann Arbor, MI      Sept 2006 – Mar 2010, Sept – Dec 2011
  • Global Vision Development, Ann Arbor, MI      Dec 2010 – Mar 2011
  • American Charter Education Services, Fenton, MI     Mar 2010 – Dec 2010
  • Institute for Continuing Legal Education, Ann Arbor, MI Nov 2001 – Aug 2003

FUNCTIONAL PROFESSIONAL EXPERIENCE

Administrative/Executive Assistant Experience

  • Provided customer service for internal and external customers.
  • Scheduled client meetings and contract completion dates.
  • Prepared Accounts Payable/Accounts Receivable on QuickBooks.
  • Archived records for short and long-term storage.
  • Answered and directed phone communications and inquiries.

Writing and Editorial Experience; Sept. 2006—Mar 2018

  • Created business documents, incl. Employee Manual, Safety Program, Accident Prevention Program, Risk Management Program, employee training program, yearly maintenance program & spreadsheet.
  • Created content & gathered documents for 6-8 monthly school board meetings including agendas, minutes; departmental, financial & special reports.
  • Created branded marketing docs, incl: logos, brochures, flyers, proposals, monthly mailings, emails, business cards, advertisements, letterhead, and bidding documents, including layout/illustrations.
  • Researched & prepared Federal USAID Contract Proposal for Palestinian construction contract in collaboration with architects and engineers from U.S. and Palestine.
  • Copyedited employee & student handbooks, annual education reports, school improvement plans, legal texts and websites, deposition and court trial transcripts, and fiction novel transcripts.
  • Performed legal research to fact-check legal texts prior to publication.
  • Proofread/copyedited legal texts and websites during all stages of publication cycle.
  • Updated school websites monthly in compliance with laws and requirements.
  • Submitted & archived official records in compliance with public school record retention requirements.

Project Management/ Compliance Coordinator Experience

  • Responsible for ensuring 7-9 charter schools in two states complied with Fed., State, and Authorizer requirements or regulations, including emergency, facility, inspection, kitchen/cafeteria, and school board administration. Achieved perfect compliance levels.
  • Coordinated facilities maintenance and kitchen compliance with employees at six school sites.
  • Planned and executed yearly school board training event, including engaging speakers, arranging for breakfast and lunch catering, and activities for family members.
  • Collaborated with people of diverse ethnic backgrounds to ensure specialized needs were met.
  • Created School Food Service Programs for six school sites to comply with USDA requirements and county Health Department permitting requirements.
  • Created archive systems for compliance with public school record retention;
  • Trained office, food service, and facility workers in various compliance requirements.
  • Organized, entered & managed information in databases and archival systems/servers.

Court Reporting Experience,  Jan. 1987 — Sept. 2006

  • Earned MI & CA Shorthand Reporter Certs & National Court Reporters Assoc. RPR-CM.
  • Recorded verbatim testimony using machine shorthand in court, hearings, and depositions.
  • Transcribed verbatim testimony of highly technical medical, engineering, accounting, and legal expert witnesses using computer-aided transcription, sometimes under tight deadlines.
  • Performed research for testimony transcription and style formatting.
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